I rented this property for my family for a week mid August and expected a standard beach house experience where you arrive to the space with the ability to relax. Unfortunately, upon arrival when we saw an abandoned car in the driveway, littered trash cans, poison ivy by the walkway, we came to realize this might not be the case.
Prior to arrival, I had intermittent contact with Doug via email and text. We were promised house rules and a rental confirmation letter in the house. Neither were provided nor a wifi password. We later got the password via text on day 2.
Within the first hour of arrival, my sister turned the stove on and experienced a small electrical fire in which we resolved immediately by extinguishing it and turning off the electric plug. I called Doug's number multiple times and texted, but no answer. Instead, he replied with instructions on how to turn a stove on which was not helpful. I'd assume a homeowner's reply to, "Hey, there was a small fire on the stove" would trigger some kind of response, but it did not. As confirmed in previous reviews on this site and Airbnb, linens are worn, unwashed and have a permanent musty smell even after using the washer and dryer. One of my dresses even got ruined from using the washer. Not to mention the soiled dishes in the kitchen had to be re-washed.
Needless to say, we did not experience a positive first day in the house and found ourselves cleaning for most of our time there instead of relaxing. Doug confirmed before our stay that AC units would be installed in the living room. That did not happen and upon texting him multiple times, he failed to follow up furthering our discomfort during the more humid days. Two fans and light bulbs were defective thus leaving rooms hotter and darker than usual. Not to mention the soiled and stained sheets on the beds. I re-swept the living room upstairs to find perhaps the cleaning service had failed to sweep underneath the couches and found cobwebs, dead bugs and food. Unsurprisingly, we discovered active roaches as well. This in addition to the scent of sewage from the harbor made us feel we were back in the city. We carefully ripped out the poison ivy in the walkway for obvious reasons, but mostly to prevent the children from touching it. Last but not least, two toilets were clogged with no avail from using the plungers. No response still from Doug when this was mentioned.
I've stayed in many places, but this house, although it has spectacular views, square footage and light perfect for large groups, was the most unsanitary experience I've ever encountered in a living space even in comparison to most hostels I've been in. It's absolutely certain Doug has no respect for his property. He does the bare minimum in order to get it rented but obviously does not pay a professional cleaning service following someone's stay. Sheets and such need to be replaced and Doug needs to be more accessible to the guests' needs. For what we paid, we feel we were owed money back for the amount of time and labor we spent trying to make it a slightly cleaner experience which isn't difficult for 99% of the Cape, apparently. I understand beach houses are weathered through the years, but this just felt like laziness and neglect.
Our security deposit was received two weeks late after multiple attempts to contact Doug. Hopefully, this review will either deter future tenants from making the same mistake as ours or ideally, inspire improvement towards the future experience of others.