This house looked too good to be true and it was. Last summer it was only $2,000 for a prime week in August. That should have told me something but alas it looked so spacious, we were familiar with the area, and I figured, how bad could it be? Perhaps the ONE positive review should have been my second clue. But again, I thought, if it was bad people would say so, right? Maybe they did and the review was removed. We shall see what happens to mine. To get to the point, the home could really use some updating. Basement (with a br and laundry area) was damp and smelly (moldy) and had at least one slug. The screen door didn't work properly and hit you when you walked in and out. I covered all LR furniture with blankets/towels because I didn't want my children to lie on it. BR pillows were stained, fans were dirty, carpet was stained, fireplace was in ratty condition, couch in solarium was stained, walls needed painting, had an old rickety metal cot in loft, tables were stained, the grill and outdoor furniture were dirty. I could go on. Needless to say, it's a good thing we LOVE the vineyard and had friends staying in a much nicer place nearby that we could visit. Maybe for the increased amount they have done some of the work this house so desperately needed in order to really call it a "vacation" home. The place I stay on vacation should be as nice as if not nicer than where I live! It was so bad that I told family not to bother coming to stay with us as they had planned. OH! And then the cleaning people came early (stating a different check out time than on my lease) and rushed us out-but for what?? As if cleaning was what this place needed! We have stayed on the island every year since 2010 and have never had a problem. This place truly showed me exactly how lucky I had been when I found a beautiful house that we have rented 6 years in a row including last year. We decided to come back for a second week and as such was looking for value. This was a good deal. It was just cheap. You get what you pay for. This place COULD be fabulous. But, it was not. show more show less
We truly apologize that your vacation was not as enjoyable as you and your family had hoped. This review was disappointing for several reasons:
1. Our goal is for our renters to be happy and enjoy their well-deserved time off. If there were any issues that we could have resolved for you during your stay, we would have been more than happy to do so (we are only a phone call away!!). We cannot be responsive and address issues that we are unaware of. In the future, we will contact each new renter the day they arrive to insure the house meets their expectations.
2. We take a tremendous amount of pride in our family home. Each year, the proceeds from our rentals go directly into making early updates and upgrades in the spring to ensure that not only our family can enjoy it, but our rental families as well.
3. We truly feel as though the pictures and description of our home are represented 100% truthfully. The review title stated “not as expected” and that the rental “should be as nice if not nicer than where you live." If renters want, or are expecting a new construction or luxury-level rental, our home may not be the best fit for them (it is neither advertised nor priced that way).
4. We are very confused by the “3-star Experience with homeowner” review because we were never informed of the issues until the review was submitted over 5 months after their stay. We have since reached out to the renter by phone and E-mail. While we received an E-mail back of acknowledgement, the renter did not have a desire to discuss her issues.
When we built this house, our mission was to provide our family and renters a comfortable yet affordable home on the island where a large group of friends or family can enjoy spacious accommodations in a prime location and at a very reasonable price. We feel that we have been true to our mission.
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