Founded in 1997, WeNeedaVacation.com is an interactive website that advertises more than 4,000 vacation rental homes on Cape Cod, Martha's Vineyard, and Nantucket. Family-owned, we are a tightly-knit team, passionately committed to two basic principles: top-notch customer service to our clients and using state-of-art technology to provide a powerful yet easy-to-use website.
Client Support Specialist
Job Summary: Fast-paced vacation rental-by-owner website seeks a part-time employee in our Brewster office who would be responsible for providing our valued homeowner clients with excellent marketing and vacation rental management advice. Join our hard-working, passionate team in its culture of open communication, mutual respect, and collaboration.
Responsibilities:
- Advise homeowner clients regarding the marketing of their rental properties
- Provide homeowner clients guidance in the managing of their rental properties
- Write and edit content for our Homeowner Blog and email marketing pieces
- Collaborate with other team members to problem solve and brainstorm
- Test new website features and enhancements prior to live implementation
- Attend local Chamber of Commerce events as our liaison
- Support and maintain ongoing relationships with clients via phone and email
Required Skills and Experience:
- A proven commitment to providing outstanding personal customer service
- Excellent written and oral communication skills
- Strong organizational and time management skills, attention to detail, and ability to multi-task
- A team player with great interpersonal skills and a sense of humor
- Ability to work flexible hours, including some weekend time
- Willingness to work both in our Brewster office and independently from home
- Rental homeowner or real estate experience a plus
- Proficiency in Microsoft Office Suite; HTML a plus
- Part time initially (20 hours/week) with potential for full time
To apply, please send cover letter and resumes to jobs@weneedavacation.com