Newly renovated house but could be much better
We stayed at this house for one week in August. The house is beautiful, bathrooms and kitchen are all new, there is no musty smell typical from cape old cottages. Beds are comfortable and fairly new. Towels and bed linens are good. I overall think this is a family home not equipped for rentals. The sofas are kind of beaten up and not comfy, the only 3 chairs in the house are old too. The kitchen is poorly equipped with old teflon lined pots and pans. There is a lot of stuff in the cabinets and kitchen drawers but nothing really useful (2 full drawers of screws?). Our entire time we had problems with internet connection, which is important when there is no phone coverage in the area. The closeby beach is beautiful, but if you have smaller kids it is kind of a long walk pushing the stroller on the way back and it is not allowed to drive there, not even drop off or pick up. The outdoor patio is nice but we never stayed out there as it was full of mosquitos.
Date of Stay: August 2021
Date Submitted: August 2021
Thank you for acknowledging that our rental cape home is new and beautiful. We completely renovated the home from top to bottom and have spent a lot of time making it feel as comfortable and cozy as possible for everyone to enjoy.
I am sorry that the weather was not perfect during your vacation. Fortunately, the house was not booked for the following week and I was able to offer you a two day extension and later start date at no cost to you due to the potential impact from the storm. Unfortunately, we cannot provide refunds for every guest where the weather does not cooperate.
I do feel that I addressed your concerns regarding the internet as rapidly as possible. The home is equipped with the fastest internet speed available through Comcast Xfinity, the top internet provider in the area. When you notified me that you were having issues with slow internet connections, I immediately called Xfinity and was told that there was an issue with the local network in the area and that all customers were affected by this but that Xfinity would resolve the problem soon. As a result, I offered to extend your stay another full day at no cost to you due to the inconvenience caused by Xfinity.
I take extreme pride in having the house prepared and fully stocked with everything a renter would need. Our kitchen has pots, pans and a full cookware set that would allow a family to prepare a home cooked meal including a lobster dinner. At your suggestion we will add a set of stainless steel cookware for next season. Many renters have previously commented that the "home is fully stocked" and confirmed that the home contains everything one needs for their vacation from preparing meals to all the gear needed for a day at the beach to board and card games for rainy days.
I'm sorry that you did not find all of our brand new down filled sectional and couches to your liking. The down filled sectional and two large couches in the home are all high end pieces that were newly purchased in 2019. They are in excellent condition and extremely comfortable, so much so that one recent guest requested the exact make of the sofa so that he could purchase the same one for his home.
Unfortunately, this was one of the wettest summers in history and mosquitoes were a problem across all of Cape Cod this year. If you had voiced your concerns to me, then I could have told you where we keep the citronella candles and offered to have electronic mosquito traps sent to the house. I will however take note to have electronic mosquito traps installed for outdoors in preparation for next season as the weather is so unpredictable.
Finally, it is unfortunate that you did not enjoy the walk to the beach. I did inform you on your initial inquiry that it was a 10-12 minute walk to the beach and that they do not allow drop offs or pickups. This helps reduce the traffic in the area and keeps the beach from being overcrowded. We do provide two adult bikes with a beach trailer and a beach pull wagon to help with the trip to the beach but for families who would have difficulty walking 10-15 minutes we advise that they drive to South Cape Beach which is just as beautiful and is only a short distance down the road.