Guest reviews are essential for building trust, credibility, and confidence in our listings. They offer valuable feedback for hosts and future guests, improving the overall experience.
Eligibility for Submitting a Guest Review
Reviews may be submitted only by guests who were intended occupants of the reservation and who checked in to and entered the specific rental property represented by the listing for the purpose of beginning their stay. An overnight stay or completion of the full reservation is not required. Individuals who canceled before check-in, never entered the property, only toured the property, or visited another guest who was staying there are not eligible to submit a review.
Eligible reviews may be submitted through any of the following methods:
- WeNeedaVacation-originated guests: Guests who inquired about or discovered the property through WeNeedaVacation.com.
- Homeowner-invited guests: Guests invited by the homeowner to submit a review, including guests whose inquiry or booking originated outside WeNeedaVacation.com.
- Homeowner-entered testimonials: Authentic guest feedback entered by the homeowner from another rental platform.
A review will not be considered ineligible solely because the guest’s original inquiry or booking occurred outside WeNeedaVacation.com. The same eligibility and content standards apply regardless of whether the review is positive or negative.
Homeowner-entered reviews are identified as such and do not include a star rating unless the vacationer later verifies the review and adds one.
Additional eligibility requirements:
Reviews must be submitted
within 90 days after the reservation’s start date to be eligible for publication.
Only one review per rental party is permitted, although any member of the rental party may submit it.
Homeowners, their friends, and their family members may not submit reviews for the homeowner’s property.
Review Submission and Moderation Process
- Submission: Guests submit reviews via WeNeedaVacation.com.
- Moderation: Reviews are reviewed to ensure compliance with our guidelines.
- Notification: Approved reviews are sent to the host, who may provide a response.
- Publication: Reviews are typically published within 7 business days of submission.
- Verification: Reviewers may be asked to verify their contact information or stay details.
Review Content Guidelines
To ensure constructive and fair feedback, reviews must:
- be relevant, informative, and focused on the guest experience.
- avoid abusive, discriminatory, obscene, or libelous language.
- refrain from threatening or coercing the host.
- exclude sensitive information, such as pricing, the host’s full name, or the property’s exact address.
Editing and Resubmission
- To preserve authenticity, reviews cannot be edited by guests or hosts once submitted.
- Reviews that are declined are ineligible for resubmission.
Review Removal
WeNeedaVacation.com reserves the right to remove all or part of a review if it:
- lacks merit or sufficient detail.
- references financial or legal disputes.
- includes private information (e.g. an address, last name, etc.).
- contains unwarranted or misleading information.
- violates any of the guidelines above.
In determining whether a review complies with these guidelines, WeNeedaVacation may consider relevant communications between the guest and host, including whether a review or other action appears to have been used as leverage in connection with a payment, refund, or legal dispute.
Publication of Reviews
We reserve the right to publish reviews that meet our criteria and provide valuable insights for future guests.