Guest reviews are essential for building trust, credibility, and confidence in our listings. They offer valuable feedback for hosts and future guests, improving the overall experience.
Eligibility for Submitting a Guest Review
- Guests who inquired and initiated the booking process through WeNeedaVacation.com, or who initially discovered the listing via the website and are reserving subsequent stays, are eligible to submit reviews for their accommodations.
- Reviews must be submitted within 90 days after the start date to be eligible for publication.
- Only one review per rental party is permitted, although any member of the party may submit it.
- Reviews are limited to guests who have stayed at the rental property.
- Hosts, their friends, or family members may not submit reviews for their own property.
Review Submission and Moderation Process
- Submission: Guests submit reviews via WeNeedaVacation.com.
- Moderation: Reviews are reviewed to ensure compliance with our guidelines.
- Notification: Approved reviews are sent to the host, who may provide a response.
- Publication: Reviews are typically published within 7 business days of submission.
- Verification: Reviewers may be asked to verify their contact information or stay details.
Review Content Guidelines
To ensure constructive and fair feedback, reviews must:
- be relevant, informative, and focused on the guest experience.
- avoid abusive, discriminatory, obscene, or libelous language.
- refrain from threatening or coercing the host.
- exclude sensitive information, such as pricing, the host’s full name, or the property’s exact address.
Editing and Resubmission
- To preserve authenticity, reviews cannot be edited by guests or hosts once submitted.
- Reviews that are declined are ineligible for resubmission.
Review Removal
WeNeedaVacation.com reserves the right to remove all or part of a review if it:
- lacks merit or sufficient detail.
- references financial or legal disputes.
- includes private information (e.g. an address, last name, etc.).
- contains unwarranted or misleading information.
- violates any of the guidelines above.
Publication of Reviews
We reserve the right to publish reviews that meet our criteria and provide valuable insights for future guests.
Additional Notes
- A negative review will not be published if the guest did not inquire through WeNeedaVacation.com or discover the listing via the website.
- WeNeedaVacation is committed to maintaining a fair and transparent review process to benefit all users.