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Guest Review Response Guidelines

Homeowners are able to submit a Response to any guest review submitted by their guests. Provided the Response meets our Guidelines, it will be approved and posted on their listing directly under the guest’s review.

General Guidelines

  • A Homeowner Response may not:
    • identify the vacationer by name or any other means
    • be abusive, discriminatory, or obscene
    • use the Response as a venue to publicly air unresolved disputes

We recommend that, in the face of any criticism by a vacationer, the Response:

  • avoid sounding defensive or argumentative
  • convey to other prospective vacationers a willingness to take responsibility for any issues
  • show responsiveness and sensitivity
  • state how the criticism will be used to improve your rental home or your business practices in the future