Q: Does WeNeedaVacation.com have a "cancellation policy"?
A: Although cancellation policies are up to the individual homeowner or property manager, we have been communicating with the owners who advertise their homes on our website with information and advice about cancellations. We recognize that these are extraordinary circumstances and are advising homeowners to adjust their policies accordingly.
Q: Do you offer travel insurance?
Although WeNeedaVacation does not offer travel insurance directly, we strongly recommend that vacationers consider purchasing it. Even in “normal times,” travel insurance can be a good idea, and is certainly more so in today’s ever-changing travel landscape. We suggest that you visit TravelInsurance.com to select a provider and a plan that best suit your needs.
Many travel insurance plans now cover a case of COVID-19 that has been confirmed by a physician prior to travel, and it is treated just like any other unexpected illness. Many policies also cover vacationers in the event that a doctor has diagnosed them with the virus while traveling, under the trip interruption benefit section of the policy.
On TravelInsurance.com, you will enter some basic information regarding trip cost, dates of stay, number of travelers, etc. You will instantly be shown custom quotes and policy details from several different providers. It’s important to compare the quotes and read over the fine print to make sure you are choosing the travel insurance policy that is right for you.
Once you have chosen your policy, you can purchase it directly from TravelInsurance.com. Your policy is active from the time you make your purchase. The sooner you do, the sooner your coverage begins.
WeNeedaVacation.com is not a licensed seller of insurance. For further details, we suggest you visit TravelInsurance.com directly. You can also reach them by phone at 877-906-3950.
Q: How is your company different from the other multi-national sites?
A: A fundamental difference between us and our Big Box competitors is that we do not process the bookings, hold deposits on behalf of the owner, or charge you a service fee. Rather than a booking platform, we are a marketing one. Thus, the entire legal and financial transactions are controlled by the homeowner or manager.
Having said that, however, we take a very active role in providing our homeowners/managers with as much guidance and support as possible to ensure a high quality of management and professionalism. This is for their sakes as well as for their guests’ experiences. In multiple communications, we have urged them to be as understanding and lenient as possible in terms of their cancellation policies during these difficult times.
Q: Have there been any changes to the Steamship Authority’s reservation policies or schedules?
A: It's always best to check the SSA’s website for up-to-date information about their policies and schedules: