Thank you for your guest review. I will note that we had established a considerable communication relationship starting in March with your inquiry, in which you had many questions about the house, property, private beach, nearby beaches, activities, swimming, bike trails, cancellation policy, covid protocols from last year, air conditioning, washer and dryer availability, and other items of vacationer interest, the majority of which were handled within weneedavacation archives. I also indicated to ask any question you might have, at any time.
I do admit being surprised, on your arrival Saturday, July 24th, for you to indicate, quote, "We arrived at the house, looking forward to a good week". Other than answering a further question on availability of moorings, nothing was indicated by you about the cleanliness of the house. Should there have been a serious problem, from your perspective. I would have appreciated an immediate notification, with a chance to mitigate, at the time, your indication, later in your review, quote, "when we arrived the home did not appear to have been cleaned very well at all."
The house, was, in fact, was just cleaned by a professional cleaning crew who has been with me for ten years, and who do an exemplary job. The toilets were, in fact, checked and were clean. Paper products, air freshners and hand soaps were restocked. I was the one who is responsible and checked the house personally, as I do every weekend. It is extremely rare to get any comments of this nature. All the previous and post guests from your week have decided to come back next year, and a number of them have repeatedly come back year after year.
Linens and towels are not provided, per the lease agreement you signed, and, ironically, they were under restriction last year due to COVID protocols, I did re-examine the mattress pad coverings at the house today and could find no stains that you claim were "on all the beds".
I do agree that the sectional couch in the living room has some faded areas, from use, but it is not brand new, certainly. As to the old couch in the recreation room, it is indeed not brand new, and it is useful for children to jump around and play on in that part of the house, it wasn't meant to be brand new and pristine, but I will take into consideration purchasing a new one. No one else has commented on this, but I will accept your constructive criticism,
As to beach chairs, they are in a picture on the website and easily available for use, all useable, as well as boogie boards, noodles, buckets, shovels, sand toys, and inflatables for the children. I am sorry you couldn't find them.
I also stand by the accuracy of my listing.
Just as confusing as when you arrived, perhaps, is your quote, upon leaving a week later, with no indication of any problems:. quote "Hello It was a great family week!." sent at 7:20 AM on Saturday.
A week later things must have changed. and you had different thoughts. I am sorry that you feel this way, certainly, that the cleanliness of the house was below your standards, but again, I appreciate your guest review. I am glad the view and private beach met your expectations.
John Burlin .