How do I see all notes and messages from inquirers?
Click on “Expand All” to see all information relating to an inquiry. Click “Collapse
All” to hide all notes. To see the notes about only one inquiry, click “Show” to
the left of the inquiry. Click “Hide” to remove the notes field.
How can I see inquiries that go back farther than a year?
Change the dates in the “Email date range” field at the top of the page and click
the “Update list” button. You can see email inquiries as far back as 2006.
Can I delete inquiries?
Although you cannot delete inquiries, you can hide or “Archive” them. Check the
box in the Archive column next to the inquiries you would like to archive. Then
click “Archive.”
Can I have inquiries sent to more than one email address?
You can have the inquiries go to two email addresses. To add a second address, go
to your Homeowner Center and click on the “Contact Info” tab.
If I go away and will not be in email contact, can I disable my email?
Yes, you can temporarily remove from your listing the link to your email address.
go to your Homeowner Center and click on the “Contact Info” tab. Uncheck the “Publish”
box to the right of the email address and click “Submit.” That will remove the link.
When you return, you can check the box again to restore the email link.
Why do the inquiries I receive come from jeff@weneedavacation.com instead of from
the vacationer’s email address?
If the email were to come directly from vacationer’s email address, your email provider
would not recognize the address and may perceive it as spam. Notice that when you
reply to the inquiry, your email will automatically be redirected to the vacationer.
I replied to an inquiry I received from my hand-held device, but the reply went
back to jeff@weneedavacation.com instead of to the vacationer. Why did that happen?
Due to a shortcoming in some hand-held devices, you must copy the vacationer’s email
address from our message and put it in the “To:” field of your reply email.