Beautiful Home in Lovely Setting--Handicapped Accessible
Nantucket town Vacation Rental - ID 5146

We had a group of 8 friends and family to celebrate my wife's birthday and we were very excited for this long weekend getaway. This home was adequate at best. Beds were hard as a rock, tv was a small 21" outdated non-HD non-flat screen piece of junk. The refrigerator and freezer both had leftover food in it when we arrived, God knows how old they were. A curtain tension rod and curtain to one of the front windows was shoved behind the closet door where the washer/dryer is, I had to hang that back up to give us some privacy from the busy street and sidewalk just 8' away. Beware of leaving any food or sugary beverages of any kind out on the kitchen counter and leave the house or go to bed. Thousands of small ants come out from behind the stove and covered the food and counter. Disgusting! I called the owners and their response was "Ya, that happens, I guess we'll have to call the exterminator again". Nice. My last comment about the house is regarding the stairs to the second floor. This house is advertised as a handicapped accessible house, true for first floor maybe, but if you have other handicapped friends or family with you, or even elderly or young children, access to the two bedrooms and full bath upstairs is by a set of rickety wooden spiral stairs. Parents beware. Also, the staircase takes up a big area of the living area downstairs, navigating from the master bedroom or seating/TV area to the kitchen you have to walk around these stairs and duck your head so not to get knocked out on one of the stair treads.

All said, we made the best of the accommodations as I didn't want to ruin my wife's special weekend. That said, what really made me angry was the complete lack of customer service from the owners. I originally reserved a four night stay, 9/9-9/13, but told the owners, Pat and Dave, before we arrived that we may need to leave a day early due to work schedules and travel arrangements (one of our couple friends flew in from San Diego). After speaking with Dave the week before he was fine with this possibility, and since we were going to stay for their 3 night minimum it was my understanding that we'd only get charged for the 3 nights we stayed and would get refunded the 4th night. BEWARE! After our stay when I asked when I could expect to receive my $500 damage deposit and $500 for the 4th night we did not stay, Pat replied that the one week notice was not enough time to rerent the house so she was going to keep my $500, and offered a not-so customer focused comment, "after all, we're running a business here". Nice! Multiple emails and phone calls to them went unanswered to further talk about this situation. They simply chose to ignore me. The cancellation policy in the contract I had to sign had no language about not getting refunded for cutting a stay short, it only referred to not receiving your deposit back if you did not stay for the 3 night minimum. We stayed for the 3 nights, gave the owners an early heads up that we likely will have to leave a day early. Furthermore, even if they did find a renter for that Tuesday, 9/13, they couldn't accommodate anyone as they already had a 3 night reservation starting Thursday, 9/15, thus leaving only a two day Tuesday-Wednesday window which does not meet their 3-day minimum. Bottom line, these owners are not customer service oriented and clearly are only looking to fatten their bank accounts, unfortunately at the expense of their customers. I will never consider staying at this home in the future, and warn any others considering staying here to strongly heed my warning of the owners and review of the home noted above. As far as giving a star rating, I'd give the home a 3 at best, and that's being nice, but I'd give the customer experience with the owners a 1, and that too is being nice! Beware! show more show less

Not only is this house a short walk to town, it has all the amenities an ideal Nantucket vacation home should have--from the spacious yard with outdoor shower to the cozy living room this is a great home for a relaxing family vacation! We have rented this house two years in a row and have continually been impressed with Pat's accommodating spirit. They value their renters, respond quickly, and have a clean, organized home and rental process.

We have rented this home for several years. Our 3 children have grown up vacationing in this house, and we all love it. The location is close to town and grocery store with good access to the beaches by car, bike or bus. We would walk to town every morning and evening and felt very comfortable letting out kids walk in alone as they got older. Given the location and facilities, this house is extremely good value for the money. It is a perfect location if you want an easy Nantucket Beach Vacation. We found Pat and Dave to be extremely accommodating to our needs and we know that they take true delight in our family's fondness for the times spent at Pleasant Breezes. show more show less