Yarmouth House- Walk to Beach and Area Attractions
South Yarmouth Vacation Rental - ID 11405

Lynne,
I apologize that our home did not live up to your standards. Just to clarify a few things. I have been working with the same cleaning crew for the last 10 years and never had a problem or a complaint. Upon hearing your concern about the cleanliness of the house I immediately addressed it with them and met them the day of your exit to inspect the process. I have contract with A1 Extermination and they service my house quarterly. To be precise, they treated the outside of the house the day you arrived. They are unable to treat the inside of the house during the summer as it requires people to be out of the house for at least 4 hours.

I am not sure what the comment or concern is about the remotes. As the instructions that are left for you when you arrive indicate, there are universal remotes from Xfiniti that control all of the TV's of which there is one in each bedroom and living room. The spare remotes were in a drawer in the living room which I informed you about in my text. We keep them there because there is no need for them.

I'm not sure what the issue is with the dryer but, I will have to have that looked at. I have done many loads of laundry in it without a problem.

As far as the bushes, they were in fact overgrown a bit. I trimmed them at the end of June prior to the first tenant and the weekend you left. I was unaware of the status of the bushes until I arrived. As far as the pictures, I do keep one old one of the front of the house and one of the beach but the dates are clearly noted on the photo. All of the pictures of the inside of the house were taken this year. Again I am sorry that your vacation was not everything you had hoped for. My family and I take great pride in our home and we continually look for ways to improve our guests stay. We will be sure to take your comments and concerns to heart.show moreshow less